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Diane Residence

Contact, access & FAQ

ACCESS

How to get here

Public transport 

4 buses and 3 bus stops between 2 and 8 minutes’ walk from the residence 

  • Bus 87 Diane stop (2 min) 
  • Bus 58 Licard stop (2 min) 
  • Bus 53 Licard stop (2 min) 
  • Bus L11 Tucaut stop (8 min)

Detailed routes and timetables on the Tisséo app or the tisseo.fr website

35 minutes to get to the Capitol : 

Get to Basso Cambo metro station via

  • Bus 87 Diane stop – direction Cité Scolaire Rive Gauche Toulouse
  • Bus 58 Licard stop – direction Basso Cambo
  • Bus L11 Tucaut stop – direction Basso Cambo

Take Metro Line A: Basso Cambo station, towards Balma Gramont

By car

3 Route de St Simon, Toulouse 

A621 / M901 / M980

A64, Exit 37: Portet-sur-Garonne, then the D63/M63

Longitude 1.366912 \/ Latitude : 43.5591586

 

Contact

Form below

Address

 3 Route de Saint-Simon, 31100 Toulouse, France

Telephone

05 34 36 75 36 

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CONTACT

Contact the residence

Do you have a question about a booking or the residence? Please see the FAQ section below or contact us via this form and we will do our best to respond as soon as possible.

FAQ

Your questions, our answers

Find most of the answers to your questions in the dedicated section below. 

Facilities

DOES THE HOTEL OFFER WI-FI CONNECTION IN ALL ROOMS?

Yes, all our accommodation is equipped with free Wi-Fi.

DO YOU HAVE A WELLNESS AREA, A SWIMMING POOL, A TENNIS COURT?

La Résidence de Diane has an outdoor swimming pool with a sun terrace, open when the warmer days arrive and until the end of September. The pool is open from 9 am to 9 pm. To find out the exact dates, please contact our reception directly on 05 34 36 75 36. Our residence also has a tennis court (free tennis equipment loan).

HOW BIG IS THE SWIMMING POOL?

The pool is approximately 13 metres by 6 metres.

HOW BIG IS THE SWIMMING POOL?

The pool is approximately 13 metres by 6 metres.

DO YOU HAVE A BUSINESS CENTRE?

No.

ARE THERE LIFTS?

No.

DO YOU HAVE BABY COTS?

Yes, we also provide a high chair free of charge (subject to availability). Please let us know on 05 34 36 75 36 when you make your booking, so that we can make the necessary arrangements.

WHAT OTHER GENERAL SERVICES DO YOU OFFER?

We offer: iron and ironing board hire, newspapers available, luggage storage, laundry service (at an additional charge),  safe at reception.

WHERE CAN I EXCHANGE CURRENCY?

You can exchange currency at the banks near the residence (Banque Populaire Occitane, 8 minutes from the residence).

DO YOU HAVE A MEETING ROOM?

No

IS THERE A CAR PARK?

Yes, it is free of charge, monitored by a camera and accessible with a keypad code!

CAN I STORE MY BICYCLE IN A SECURE STORAGE ROOM?

No.

WE ARE ARRIVING BY PLANE\/TRAIN: DOES YOUR HOTEL OFFER TRANSFERS?

We have a partnership with a taxi company, but the transfer is not free. More information at reception on 05 34 36 75 36.

I CAN’T FIND ALL THE UTENSILS I NEED IN THE KITCHEN; CAN I ASK AT RECEPTION?

Of course! We have utensils and crockery in stock, so please feel free to ask for them at reception. On arrival, we provide you with an inventory form, which allows you to report any missing utensils.

ARE THE ACCOMMODATIONS EQUIPPED WITH A SHOWER OR A BATH?

All accommodations have a bath, except those adapted for people with reduced mobility.

WHAT STORAGE FACILITIES ARE AVAILABLE IN THE ACCOMMODATIONS?

The accommodations have built-in cupboards with sliding doors.

HOW OFTEN IS CLEANING CARRIED OUT? WHAT DO I NEED TO DO BEFORE LEAVING THE ACCOMMODATION?

As regards the frequency of cleaning, it all depends on the rate chosen. The cleaning service and change of linen vary according to the type of rate. This information is clearly indicated when you make your booking.

When you leave, we ask you to leave the kitchenette clean and empty your bins, or pay an additional charge.

MY FLIGHT\/TRAIN IS AT 4 P.M. ON THE DAY OF MY DEPARTURE: CAN I KEEP MY ROOM UNTIL THEN? CAN YOU KEEP MY LUGGAGE ON THE DAY OF MY DEPARTURE?

The accommodations must be vacated by 11 a.m. If you would like to keep the room after 11 a.m., please contact reception to find out the arrangements for a late departure. We can also store your luggage free of charge on the day of your departure. It will be accessible during reception opening hours. 

Guests who book directly on our website benefit from late check-out (subject to availability).

IS THERE A LAUNDRY SERVICE AT THE PROPERTY?

Yes, the residence offers a laundry service. Prices available on request from reception or on 05 34 36 75 36.

DO YOU PROVIDE BATH TOWELLS?

Of course! You will have one bath sheet and one hand towel per person. Please feel free to ask for another at reception if one kit is not sufficient (additional charge).

Residence

WHAT TIME CAN WE TAKE POSSESSION OF THE ACCOMMODATION? WHAT TIME MUST WE VACATE IT?

Our guests are expected from 4 p.m. and must return the key before 11 a.m. on the day of departure.

We offer early check-in and late check-out for an additional charge (50% of the rate for the night spent or upcoming) and subject to availability. This request must be made to reception on the day of arrival when the key is handed over. If no request has been made, a departure after 11 a.m. will be charged as an additional night.

Please note: guests who book directly on our website benefit from free late check-out (subject to availability).

WHAT ARE THE RECEPTION OPENING HOURS?

The reception is open 24 hours a day, 7 days a week 

WHAT LANGUAGES ARE SPOKEN AT RECEPTION?

Our team speaks French, English, Spanish and Portuguese

IS THE PROPERTY SMOKING?

No, our property is non-smoking.

IS YOUR PROPERTY ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY?

Yes, some studios and apartments are adapted for people with reduced mobility. Please contact reception on 05 34 36 75 36 to find out about availability.

WHAT CAN YOU FIND IN THE FLATS?

The «double bed» studios are equipped with a large 160 cm double bed.
The «4-person» apartments are equipped with a sofa bed in the lounge and a large 160 cm double bed in the bedroom.
The «5-person duplex» apartments are equipped with a sofa bed and a convertible bench seat in the lounge, and a large 160 cm double bed in the bedroom.

View detailed description.

CAN WE BRING OUR PETS WITH US?

Yes,  the residence accepts pets (at an additional charge). We also require a deposit equivalent to the nightly rate.

ARE THE ACCOMMODATIONS AIR-CONDITIONED?

Yes, the accommodation is air-conditioned.

WHAT ARE THE BREAKFAST HOURS?

Breakfast is served every morning from 6:00 to 09:30 on weekdays and until 10:00 at weekends and on public holidays.

CAN BREAKFAST BE SERVED IN THE ROOM?

No, breakfast cannot be served in the room. However, you can choose to prepare your own breakfast using the kitchenette in your accommodation.

WHAT DOES BREAKFAST INCLUDE?

Breakfast is served as a continental buffet and offers: pastries, fresh bread, cereals, dairy products, cheese, cold meats and fruit juice. Hot drinks: coffee, tea, herbal teas, hot chocolate and milk.

We also offer the Express option, comprising a hot drink and a pastry.

Please feel free to share your suggestions with us if there’s anything you’re missing!

I’M STAYING WITH A CHILD, WHAT IS THE BREAKFAST PRICE FOR CHILDREN?

Breakfast is free for children under 4, and at -50% for children aged 5 to 11 inclusive.

I’M HUNGRY BUT I DON’T WANT TO LEAVE THE HOTEL, WHAT OPTIONS ARE AVAILABLE TO ME?

We don’t have on-site dining, but you’ll find several restaurants nearby. Please feel free to ask reception for the best recommendations.

IS A SECURITY GUARD PRESENT AT THE RESIDENCE?

No, however, please note that our residence is equipped with video surveillance, and our team is present 24 hours a day.

Administrative

WHAT IS THE MINIMUM AGE REQUIRED TO BOOK ACCOMMODATION?

All residents must be at least 18 years old to stay at our residence, or be accompanied by an adult.

THE ACCOMMODATION ISN’T SUITABLE FOR ME…

Whatever the reason, inform reception as quickly as possible! We will do our best to find solutions!

CAN I CANCEL OR MODIFY MY BOOKING?

Yes, you can modify or cancel your booking; the cancellation conditions are specified when you make your booking. Bookings at the «non-refundable» rate cannot be cancelled or modified.

WHAT PAYMENT METHODS ARE ACCEPTED?

WHEN WILL MY CARD BE CHARGED?

I HAVE A QUESTION OR I DON’T UNDERSTAND MY BILL: WHO SHOULD I CALL?

Contact details

SAS Résidence de Diane

3 Route de Saint Simon

31100 TOULOUSE

The team speaks French, English, Spanish and Portuguese.

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Contact / booking form

A new booking system is being installed and will be available soon. In the meantime, please use this form

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GDS codes: Sabre: AC 219606 – Galileo: AC A4088 – Worldspan: AC 0E34 – Pegasus: AT E34 – Amadeus: AC TLSE34

Legal notices - Terms and Conditions

Customer reviews

Very nice aparthotel offering excellent comfort and service!
Muriel C.