Résidence de Diane

Contact, directions & FAQs

ACCESS

How to get here

Public transport

3 buses and 3 bus stops between 2 and 8 minutes’ walk from the residence

Bus 87, Diane stop (2 mins)
Bus 58, Licard stop (2 mins)
Bus L11, Tucaut stop (8 mins)

Full details of routes and timetables are available on the Tisseo app or at tisseo.fr

35 minutes to get to the Capitol :

Get to Basso Cambo underground station via

Bus 87, Diane stop – towards Cité Scolaire Rive Gauche, Toulouse
Bus 58, Licard stop – towards Basso Cambo
Bus L11, Tucaut stop – towards Basso Cambo

Take Metro Line A: Basso Cambo station, towards Balma Gramont

By car

3 Route de St Simon, Toulouse

A621 / M901 / M980

A64, Exit 37: Portet-sur-Garonne, then the D63/M63

Longitude 1.366912 / Latitude: 43.5591586

Contact

Form below

Address

3 Route de Saint-Simon, 31100 Toulouse, France

Telephone

05 34 36 75 36

CONTACT

Contact the residence

Do you have a question about a booking or the accommodation? Please see the FAQ section below or contact us using this form and we will do our best to reply as soon as possible.

FAQ

Your questions, our answers

You’ll find answers to most of your questions in the dedicated section below.

Facilities

DOES THE HOTEL OFFER WI-FI IN ALL ROOMS?

Yes, all our accommodation units are equipped with free Wi-Fi.

DO YOU HAVE A WELLNESS AREA, A SWIMMING POOL OR A TENNIS COURT?

La Résidence de Diane has an outdoor swimming pool with a sun terrace, open from the start of the warmer months until the end of September. The pool is open from 9.00 am to 9.00 pm. For exact dates, please contact our reception directly on 05 34 36 75 36. Our residence also has a tennis court (tennis equipment available free of charge).

HOW BIG IS THE SWIMMING POOL?

The swimming pool measures approximately 13 metres by 6 metres.

HOW BIG IS THE SWIMMING POOL?

The swimming pool measures approximately 13 metres by 6 metres.

DO YOU HAVE A BUSINESS CENTRE?

No.

ARE THERE ANY LIFTS?

No.

DO YOU HAVE COTTS?

Yes, we also provide a high chair free of charge (subject to availability). Please let us know on 05 34 36 75 36 when you make your booking, so that we can make the necessary arrangements.

WHAT OTHER GENERAL SERVICES DO YOU OFFER?

We offer: ironing equipment on loan, newspapers available, luggage storage, a laundry service (for an additional charge), and safes (at reception and in the rooms).

WHERE CAN I EXCHANGE MONEY?

You can exchange currency at banks near the residence (Banque Populaire Occitane is 8 minutes’ walk from the residence).

DO YOU HAVE A MEETING ROOM?

IS THERE A CAR PARK?

Yes, it’s free, monitored by a CCTV camera and accessible via a digital code!

CAN I STORE MY BIKE IN A SECURE ROOM?

No.

WE’RE ARRIVING BY PLANE/TRAIN: DOES YOUR HOTEL OFFER A TRANSFER SERVICE?

We have a partnership with a taxi company, but the transfer is not included. For further information, please contact reception on 05 34 36 75 36.

I CAN’T FIND ALL THE KITCHEN UTENSILS I NEED – CAN I ASK AT RECEPTION?

Of course! We have kitchen utensils and crockery in stock – please do ask at reception. On arrival, we’ll provide you with an inventory sheet so you can let us know if any items are missing.

DO THE ACCOMMODATIONS HAVE A SHOWER OR A BATH?

All accommodation units are fitted with a bath, except those adapted for people with reduced mobility.

WHEN IT COMES TO STORAGE, WHAT FACILITIES ARE AVAILABLE IN THE PROPERTIES?

There are built-in cupboards with sliding doors in the flats.

HOW OFTEN IS THE PROPERTY CLEANED? WHAT SHOULD I DO BEFORE LEAVING THE PROPERTY?

As for the frequency of cleaning, it all depends on the package you choose. The cleaning service and linen change vary depending on the type of package. This information is clearly stated when you make your booking.

When you leave, we ask that you leave the kitchen area clean and empty your bins, or pay an additional charge.

MY FLIGHT/TRAIN IS AT 4 PM ON THE DAY OF MY DEPARTURE: CAN I KEEP MY ROOM UNTIL THEN? Can you store my luggage on the day of my departure?

Rooms must be vacated by 11.00 am. If you wish to keep your room after 11.00 am, please contact reception to find out the arrangements for a late check-out. We can also store your luggage free of charge on the day of your departure. It will be available during reception opening hours.

Guests who book directly via our website can enjoy a late check-out (subject to availability).

IS THERE A LAUNDRY SERVICE AT THE ESTABLISHMENT?

Yes, the residence offers a laundry service. Please enquire at reception or call 05 34 36 75 36 for prices.

DO YOU PROVIDE BATH TOWELLS?

Of course! You’ll be provided with one bath towel and one hand towel per person; please feel free to ask for more at reception if one set isn’t enough (at an additional cost).

Residence

WHAT TIME CAN WE MOVE INTO THE PROPERTY? WHAT TIME DO WE HAVE TO VACATE IT?

Guests are expected to arrive from 4.00 pm and must return the key by 11.00 am on the day of departure.

We offer early check-in and late check-out for an additional charge (50% of the rate for the night already spent or yet to be spent) and subject to availability. This request must be made at reception on the day of arrival when you collect your key. If you have not made this request, a departure after 11.00 am will be charged as an additional night’s stay.

Please note: guests who book directly via our website are entitled to a free late check-out (subject to availability).

WHAT ARE THE RECEPTION OPENING HOURS?

The reception is open 24 hours a day, 7 days a week

WHAT LANGUAGES ARE SPOKEN AT RECEPTION?

Our team speaks French, English, Spanish and Portuguese

IS SMOKING PERMITTED ON THE PREMISES?

No, our establishment is non-smoking.

IS YOUR ESTABLISHMENT ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY?

Yes, some studios and flats are suitable for people with reduced mobility. Please contact reception on 05 34 36 75 36 to enquire about availability.

WHAT CAN YOU FIND IN THE FLATS?

The «double bed» studios are fitted with a large double bed measuring 160 cm.
The «4-person» flats are fitted with a sofa bed in the living room and a large double bed (160 cm) in the bedroom.
The «5-person duplex» flats are equipped with a sofa bed and a pull-out sofa in the living room, and a large 160cm double bed in the bedroom.

See the detailed description.

CAN WE BRING OUR PETS WITH US?

Yes, the accommodation accepts pets (for an additional charge). We also require a deposit equivalent to the cost of one night’s stay.

DO THE ACCOMMODATIONS HAVE AIR CONDITIONING?

Yes, the accommodation is air-conditioned.

WHAT ARE THE BREAKFAST TIMES?

Breakfast is served every morning from 6.00 am to 9.30 am on weekdays and until 10.00 am at weekends and on public holidays.

CAN WE HAVE FOOD BROUGHT TO OUR ROOM?

No, breakfast cannot be served in your room. However, you are welcome to prepare your own breakfast using the kitchenette in your accommodation.

WHAT’S INCLUDED IN BREAKFAST?

Breakfast is served as a continental buffet and includes: pastries, fresh bread, cereals, dairy products, cheese, cold meats and fruit juices. Hot drinks: coffee, tea, herbal teas, hot chocolate and milk.

We also offer the Express option, which includes a hot drink and a pastry.

Please do let us know if there’s anything you think is missing!

I’M STAYING WITH A CHILD – HOW MUCH IS BREAKFAST FOR CHILDREN?

Breakfast is free for children under 4, and costs -50% for children aged 5 to 11 inclusive.

I’M HUNGRY BUT I DON’T WANT TO LEAVE THE HOTEL – WHAT OPTIONS DO I HAVE?

We do not have any on-site catering facilities, but there are several restaurants nearby. Please feel free to ask at reception for recommendations.

IS THERE A SECURITY GUARD ON THE PREMISES?

No, but please be aware that our residential complex is fitted with CCTV, and our team is on duty 24 hours a day.

Administrative

WHAT IS THE MINIMUM AGE REQUIRED TO BOOK ACCOMMODATION?

All residents must be at least 18 years old to live in our accommodation, or be accompanied by an adult.

THE ACCOMMODATION ISN’T RIGHT FOR ME…

Whatever the reason, please let reception know as soon as possible! We’ll do our best to find a solution!

CAN I CANCEL OR CHANGE MY BOOKING?

Yes, you can change or cancel your booking; the cancellation terms are set out when you make your booking. Bookings made at the «non-refundable» rate cannot be cancelled or changed.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

We accept Visa, Mastercard and American Express credit cards, as well as cash, holiday vouchers and cheques.

WHEN IS THE AMOUNT DEDUCTED FROM MY CARD?

For bookings made at the «non-refundable» rate, the property will take the payment from your card at the time of booking. For all other bookings, your card (if this is your chosen payment method) will be charged on arrival.

I HAVE A QUESTION OR I DON’T UNDERSTAND MY BILL: WHO SHOULD I CALL?

Our reception team are here to help and will be able to locate your invoice very quickly; please do not hesitate to contact us on 05 34 36 75 36.

Contact details

SAS Résidence de Diane

3 Route de Saint Simon

31100 TOULOUSE

The team speaks French, English, Spanish and Portuguese.

Book at the best price

Contact / booking form

A new booking system is currently being set up and will be available shortly. In the meantime, please use this form

GDS codes: Sabre: AC 219606 – Galileo: AC A4088 – Worldspan: AC 0E34 – Pegasus: AT E34 – Amadeus: AC TLSE34

Legal Notice - Terms and Conditions

Customer reviews

A lovely aparthotel offering excellent comfort and service!

Muriel C.