Contact, access & FAQ
How to come
By public transport, if you are coming from the city center or the train station, take bus lines n ° 47, n ° 57, n ° 58 and get off at the stop “Tucaut”, or the bus n ° 53 stop “Farm Corner”. And here you are!
From the Residence to go to the center, take bus no. 87 in the direction of Basso-Cambo, at the “Diane” stop or else bus no. 53 always in the direction of Basso-Cambo at the stop ” Halter ”.
When you arrive at the Basso-Cambo terminus take the metro to the Capitol. It takes around 45 minutes to travel from the Residence to the Capitol. You should also know that the last Bus from Basso-Cambo in the evening to return to the Residence is at 8:30 p.m.
If your GPS cannot find “3 route de Saint Simon, 31100 TOULOUSE” you can enter the following coordinates: Longitude: 1.366912 / Latitude: 43.5591586.
Do not hesitate to call our reception on 05 34 36 75 36, we are always at your disposal, ready to guide you!
3 Route de Saint-Simon, 31100 Toulouse, France
+33 5 34 36 75 36
Contact the residence
Do you have a question regarding a reservation or the residence? Please check the FAQ here under, or contact us via this form if you didn’t find the answer.
Your questions, our answers
Find most of the answers to your questions in the dedicated section below.
DOES THE HOTEL OFFER A WI-FI CONNECTION IN ALL THE ROOMS?
DO YOU HAVE A WELLNESS SPACE, A POOL, A TENNIS COURT?
WHAT SIZE IS THE POOL?
DO YOU HAVE A BUSINESS CENTER SPACE?
ARE THERE ELEVATORS?
DO YOU HAVE BABY BEDS ?
WHAT ARE THE OTHER GENERAL SERVICES YOU OFFER?
WHERE CAN I EXCHANGE MONEY?
DO YOU HAVE A MEETING ROOM?
DO YOU HAVE A MEETING ROOM? IS THERE A PARKING?
WE ARRIVE BY PLANE / TRAIN: DOES YOUR HOTEL OFFER TRANSFER?
I CAN'T FIND ALL THE UTENSILS I NEED IN THE KITCHEN, CAN I CONTACT THE RECEPTION?
ARE THE ACCOMODATIONS EQUIPPED WITH SHOWER OR BATHTUB?
IN THE MATTER OF STORAGE, WHAT EQUIPMENT DOES THE ACCOMMODATION HAVE?
WHAT FREQUENCY IS HOUSEHOLD MADE? WHAT SHOULD I DO BEFORE LEAVING THE HOUSING?
Regarding the frequency of cleaning, it all depends on the rate chosen. The cleaning service and the change of linen differ according to the type of tariff. This information is well indicated when you book.
When you leave, we ask you to leave the kitchen area clean and empty your trash cans, or to pay an additional fee.
MY PLANE / TRAIN IS AT 4:00 PM THE DAY OF MY DEPARTURE: CAN I BENEFIT FROM MY ROOM UNTIL THIS MOMENT? CAN YOU KEEP MY LUGGAGE ON THE DAY OF MY DEPARTURE?
The accommodation must be vacated by 11 a.m. If you wish to benefit from the room after 11 am, please contact the reception to find out the procedures for late departure. We can also store your luggage free of charge on the day of your departure. They will be available during reception opening hours.
Customers who book directly on our site benefit from late departure (subject to availability).
Y A T-IL UN SERVICE BLANCHISSERIE DANS L’ÉTABLISSEMENT ?
DO YOU PROVIDE THE TOILET LINEN?
WHAT TIME CAN WE ENTER THE ACCOMMODATION? WHEN SHOULD WE RELEASE IT?
Our customers are expected from 4 p.m. and must hand over the key before 11 a.m. on the day of departure.
We offer early arrival and late departure at an additional cost (50% of the price for the past or future night) and subject to availability. This request must be formalized with the reception on the day of arrival when handing over the key. Failing to request, a departure after 11am will be charged for an additional night.
Note: customers who book directly on our site benefit from free late check-out (subject to availability).
WHAT ARE THE RECEPTION OPENING HOURS?
IS SMOKING ALLOWED?
IS YOUR ESTABLISHMENT ACCESSIBLE TO PEOPLE WITH REDUCED MOBILITY?
WHAT IS IN THE APARTMENTS?
The studios “double bed” are equipped with a large double bed of 160cm.
The 4-person apartments are equipped with a sofa bed in the living room and a large 160cm double bed in the bedroom.
The “5 person duplex” apartments are equipped with a sofa bed and a convertible sofa in the living room, a large 160cm double bed in the bedroom.
CAN WE COME WITH A PET?
ARE THE ACCOMMODATIONS AIR CONDITIONED?
WHAT ARE THE BREAKFAST SCHEDULES?
CAN WE BE SERVED IN A ROOM?
IS A SECURITY OFFICER PRESENT IN THE RESIDENCE?
WHAT IS THE MINIMUM AGE REQUIRED TO BOOK ACCOMMODATION?
TEH APARTMENT IS NOT SUITABLE FOR ME…
CAN I CANCEL OR MODIFY MY BOOKING?
WHAT ARE THE PAYMENT OPTIONS AVAILABLE ?
WHEN IS MY CARD COLLECTED?
Diane Hotel Residence
SAS Résidence de Diane
3 route de Saint Simon
The reception team speaks French, English, Spanish, Portuguese and Arabic.
Codes GDS : Sabre : AC 219606 - Galileo : AC A4088 - Worldspan : AC 0E34 - Pegasus : AT E34 - Amadeus : AC TLSE34