LEGAL NOTICE – TERMS AND CONDITIONS OF SALE

– Publisher: Mr LABORIE

Registered name of the operating company: SAS RESIDENCE DE DIANE

DIANE’S RESIDENCE, 3 RTE DE SAINT SIMON, 31100 TOULOUSE

SIREN 799 259 676

DATA PROTECTION
Any user who has submitted information that is directly or indirectly personally identifiable has the right to access and rectify such information, in accordance with Law No. 7817 of 6 January 1978 (Data Protection Act), by contacting the website administrator.

Hyperlinks
External websites not belonging to SAS RESIDENCE DE DIANE that contain a hyperlink to this website are not under the control of SAS RESIDENCE DE DIANE, which therefore accepts no liability for their content. The user is solely responsible for their use.

LIABILITY

By accessing this website, you are hereby informed that the use of the Internet requires compliance with a range of legislation relating, in particular, to copyright and the Data Protection Act.

SAS RESIDENCE DE DIANE cannot be held liable for any errors or omissions; the publisher also reserves the right to amend and update the information on the website at any time.

COPYRIGHT

In accordance with the French Intellectual Property Code, the reproduction for any purpose other than private use, the sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, layout of the website, photographs, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the rights holders mentioned above.

DATA PROTECTION

Any user who has submitted information that is directly or indirectly personally identifiable has the right to access and rectify such information, in accordance with Law No. 78-17 of 6 January 1978 (Data Protection Act), by contacting the website administrator.

PROTECTION OF PERSONAL DATA

Identity of the data controller

The Website is published by the operating company, whose contact details are given above.
Access to the website and the use of its content are subject to the terms of use set out below.

Nature of personal data

The term «personal data» refers to any personal information that you may share with the operating company and which may enable it, directly or indirectly, to identify you as a natural person, for example when visiting a website, making an enquiry, booking a room or other services.

Personal data collected

You may be asked to provide your personal data when you browse the operating company’s website.

Whether the information requested is compulsory or optional is indicated at the time of collection by an asterisk «*». Information marked with an asterisk is compulsory as it is essential for processing your various requests. The other information is intended to help us get to know you better and to improve the services we offer you. It is, therefore, optional.

The operating company collects and processes, amongst other things, your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When is your personal data collected?

• You are browsing the website (IP address and cookies) and viewing products or services;
• You can share your comments or feedback with the operating company in certain sections, via questionnaires or contact forms, or on the operating company’s official social media pages;
• You send an email to the operating company;
• You sign up to the newsletter mailing list;
• You share a page or an offer by sending an email or via a social media platform;
• You are completing a satisfaction survey;
• You are requesting a quote.

Data storage

The information collected is stored in our various booking systems on secure, SSL-certified databases.

This database includes: guests’ names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information, such as your preferences regarding your room, meals, drinks and other services, as well as your history of stays at our establishment.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

1. In order to manage your enquiries and bookings, as well as any loyalty schemes;
2. To improve and personalise the services provided by the operating company in order to make it easier for you to navigate the website;
3. To manage and monitor the entire customer relationship;
4. Manage subscriptions to the operating company’s news and promotional offers (newsletter);
5. To manage all your requests for access in accordance with current legislation;
6. Managing outstanding payments and disputes;
7. To manage applications for job vacancies advertised by the operating company that have caught your attention, or any unsolicited applications;
8. Measuring quality and satisfaction.

If you do not provide the required information, your application cannot be processed.

The operating company’s commitments regarding the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. You will be informed in advance whether the information to be provided to the operating company as part of the data collection carried out on the website is optional or mandatory, as indicated by the «*» asterisk symbol. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance:

The operating company only collects and processes the personal data necessary to deal with your enquiry effectively or to personalise the services offered to you.

Data retention period:

The operating company retains your personal data only for as long as is necessary to process it in accordance with the provisions of the applicable law.

Security and privacy:

The operating company undertakes to take the necessary measures to ensure the confidentiality of data and not to disclose it to unauthorised third parties.

We may need to pass on your personal information to the local authorities if required by law or in connection with an investigation, and in accordance with local regulations.

As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP addresses), the type of browser used, the internet service provider, referring and exit pages, the operating system, the date, the time and clickstream data.

Cookies do not store the information provided by users when making an online booking or registering for a customer account. Cookies identify your browser rather than you personally and cannot, on their own, reveal your identity.

Respect for your rights:

You are hereby informed of your rights to enquire about, access, rectify and object to the processing of your personal data on legitimate grounds, as well as your right to object to commercial marketing in accordance with the provisions of Law No. 78-17 of 6 January 1978.

Rights of access, rectification and objection:

In accordance with Law No. 78-17 of 6 January 1978 on Data Processing, Files and Civil Liberties, you have the right to access and rectify any information concerning you upon written request.
You may also, on legitimate grounds, object to the processing of your personal data.

To exercise any of these rights and obtain a copy of the information held about you, simply contact the operating company, whose contact details are set out at the start of this Legal Notice.

COOKIES

When you visit the website, certain information relating to your device’s browsing activity may be stored in files known as «cookies» installed on your device, subject to any preferences you may have set regarding cookies, which you can change at any time.

A cookie is a small text file stored in a dedicated area of your device’s hard drive when you access an online service via your web browser. It enables the issuer to identify the device on which it is stored for the duration of the cookie’s validity or storage period.

The cookies issued by the operator are used for the purposes described below, for the duration of the relevant cookie’s validity, subject to the choices you make via the settings of the web browser you use when visiting the website, which you may change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of this website

Only the issuer of a cookie can read or alter the information it contains.

Various types of cookies are used on the website, each serving a different purpose. Some are necessary for you to use the website.

Analytical cookies

These are cookies that enable the operating company to:

• to generate statistics and data on the various elements that make up the website (sections and content visited, browsing paths) in order to improve the browsing experience offered;
• to record the total number of adverts it displays in its advertising spaces, to identify these adverts, the number of times they are displayed, the number of clicks and browsing information.

Examples of analytics cookies

• _ga Analytics: recording of browsing data
• __utm Analytics: recording of browsing data
• _gac Campaign: recording of browsing data for advertising campaigns

Cookies and social media plug-ins (social media buttons)

The operating company may include tools on the website that allow you to share content with others, or may notify those other people that you have viewed or expressed an opinion on content on our site. This is particularly the case with «Share» and «Like» buttons from social media platforms such as Facebook, Twitter, etc.

The operating company has no control over the process used by social media platforms to collect information.

• Facebook Connect: logging in using your Facebook account
• Facebook Social Graph: sharing the page on Facebook
• Pinterest: Share this page on Pinterest
• LinkedIn: Share this page on LinkedIn
• Instagram: sharing the page on Instagram

Cookies and device identifiers used to secure transactions

We would like to inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your device, in particular the information (technical security attributes) necessary to recognise your equipment (computer, tablet or mobile phone) in order to identify your device for the purpose of securing transactions in your best interests.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies set by third parties which, whilst the cookies remain valid, may be used to track clicks and to offer you adverts best suited to your browsing behaviour, interests and preferences.

Opting out of advertising cookies does not affect your use of the website and will not stop adverts from appearing on the website or online. It will simply mean that the adverts displayed will not be tailored to your interests or preferences.

These cookies are mainly provided by advertising networks. We are unable to provide an exhaustive list of them:

• AdWords: purchasing sponsored keywords displayed on Google
• Facebook Custom Audience
• targeted advertising: tracking browsing history

Advertising targeting

The website may contain cookies set by third parties (advertising agencies and tools) and may allow these third parties, whilst the cookie remains valid, to collect browsing data relating to devices accessing our websites, as well as to offer you advertising content that may be tailored to your previous browsing activity on the site.

Under no circumstances does the collection of this data enable these service providers to identify you personally. Your surname, first name, username, postal address, email address and password will under no circumstances be disclosed to third parties without your prior and explicit consent.

Your choices regarding cookies

There are several options available to you for managing cookies. Any settings you choose may affect your browsing experience and your access to certain services that require the use of cookies.

The options available to you in your web browser

You can customise your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, alternatively, so that they are blocked.

Refusing cookies

If you refuse to accept cookies, certain features – such as logging in to your personal account and customising your browsing experience (e.g. selecting your preferred language) – will no longer be available.

The operator accepts no liability for any consequences arising from the impaired functioning of its services and features as a result of the refusal of cookies.

How can you exercise your rights, depending on which browser you use?

Each browser has its own settings for managing cookies and your preferences. These are described in your browser’s help menu, which will explain how to change your cookie settings.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the Tools button, then click Internet Options. On the General tab, under Browsing history, click Settings. Click the «View Files» button. Click the ‘Name’ column header to sort all files in alphabetical order, then scroll through the list until you see files beginning with the prefix ‘Cookie’ (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.

For Safari™:

https://support.apple.com/?path=Safari/3.0/fr/9277.html
Or
In your browser, select the Edit > Preferences menu. Click on Security. Click on Show cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. Once you have deleted the cookies, click on Done.

For Chrome™:

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
Or
Open Google Chrome. In the browser toolbar, click on «More». Hover over ‘More tools’, then click on ‘Clear browsing data’. In the ‘Clear browsing data’ window, tick the boxes for ‘Cookies and other site and plug-in data’ and ‘Cached images and files’. Use the menu at the top to select the amount of data you wish to delete. Select ‘From the beginning’ to delete everything. Click ‘Clear browsing data’.

For Firefox™:

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Or
Go to the «Tools» tab in your browser, then select the «Options» menu. In the window that appears, select «Privacy» and click on «Delete specific cookies». Locate the files that contain the name of the operating company. Select them and delete them.

For more information about cookies

The operating company invites you to visit the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Ombudsman

In accordance with Articles L. 616-1 and R. 111-1(6) of the Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Tourism and Travel Ombudsman,
MTV Tourism and Travel Mediation
PO Box 80 303
75823 Paris Cedex 17

Website design:

HOTEL WEB DESIGN
https://hotel-wedesign.com

Website design for the hospitality and tourism sector
128 Rue de la Boétie
75008 PARIS

Host:
OVH – 2 Rue Kellermann, PO Box 80157
59100 Roubaix
Telephone: 1007

Hotel website design | Hotel Web Design | France Web Design | WordPress Maintenance | Business SEO

 Terms and Conditions 

1. Preamble
2. Subject
3. Scope
4. Duration
5. Booking
6. Booking process
7. Confirmation of receipt and booking
8. Cancellation or amendment by the customer
9. Eviction
10. Force majeure
11. Guarantees
12. Liability
13. Stay at a hotel and/or holiday accommodation
14. Complaints
15. Price
16. Payment
17. Privacy
18. Convention on the Taking of Evidence
19. Governing law
20. In full
21. Changes to the general terms and conditions of sale

1. Preamble

1 – SAS RESIDENCE DE DIANE operates the hotel booking website

2 – The website allows you to book rooms at the SAS RESIDENCE DE DIANE

3 – The customer declares that they have obtained all the necessary information from SAS RESIDENCE DE DIANE on the website https://residence-diane.fr/

4 – Any booking made via the website https://residence-diane.fr/ implies that you have read and accepted these terms and conditions.

5 – The customer’s acceptance of these terms and conditions takes effect at the time of booking; no booking can be made without such acceptance.

6 – The customer may save and print these terms and conditions using the standard functions of their browser or computer.

7 – The website provides the following information:

• The legal notice providing precise details of SAS RESIDENCE DE DIANE, including its company name, registered address, email address, telephone number and registered office.
• Key features of the accommodation on offer (property details can be viewed at the time of booking, depending on the property selected).
• Prices.
• Payment terms.
• Terms and Conditions of Sale.
• The period of validity of the offer and the price quoted.
• The minimum duration of the proposed contract, where applicable.

8 – Before ordering the services, the customer declares that the booking of these services is for personal use.

9 – As a consumer, the customer has specific rights, which would be called into question if the services booked were not for personal use.

10 – All the information available on the website https://residence-diane.fr/ is presented in French, English and Spanish.

11 – The customer declares that they have full legal capacity to enter into a contract under these general terms and conditions.

2. Purpose

1 – These general terms and conditions set out the rights and obligations of the parties in relation to the online booking of services offered by SAS RESIDENCE DE DIANE on its website https://residence-diane.fr/

2 – They govern all the necessary steps involved in making and managing a booking between the contracting parties.

3 – The customer acknowledges that they have read and accepted these general terms and conditions of sale, which are available on the website https://residence-diane.fr/

3. Scope

These terms and conditions apply to all bookings made online.

4. Duration

1 – These general terms and conditions of sale shall apply for as long as the services are made available online by SAS RESIDENCE DE DIANE on the website https://residence-diane.fr/

2 – SAS RESIDENCE DE DIANE reserves the right, without prior notice or compensation, to close the website temporarily or permanently https://residence-diane.fr/ or the online booking section.

3 – SAS RESIDENCE DE DIANE shall not be liable for any damage of any kind that may result from such changes and/or from the temporary unavailability or permanent closure of all or part of the website or the services associated with it, such as the online booking section.

5. Booking

1 – The customer selects the services listed on the website.

2 – The customer acknowledges that they have familiarised themselves with the nature, purpose and booking procedures for the services available on the website, and that they have sought and obtained the necessary and/or additional information required to make their booking in full knowledge of the facts.

3 – The customer is solely responsible for their choice of services and for ensuring that these meet their needs; consequently, SAS RESIDENCE DE DIANE cannot be held liable in this regard.

4 – The booking is deemed to have been accepted by the customer upon completion of the booking process.

6. Booking process

1 – Bookings made by the customer are carried out via the online booking form available on the website https://residence-diane.fr/.

2 – The booking is deemed to have been made upon receipt of the booking form, or upon online prepayment by credit card.

3 – The customer undertakes, prior to making any booking, to provide the information requested on the booking form or booking request.

4 – The customer certifies that the information provided is true and accurate.

7. Booking confirmation

1 – The customer’s booking will be confirmed by email.

2 – When booking online, the booking confirmation sent by email sets out the terms of the contract, the services booked, the prices, the terms and conditions of sale relating to the selected rate, and the address of the seller’s premises to which the customer may submit any complaints.

8. Cancellation or amendment by the customer

1 – The customer is reminded, in accordance with Article L. 121-20-4 of the Consumer Code, that they do not have the right of withdrawal as provided for in Article L. 121-20 of the Consumer Code, provided that the services are supplied on a specific date or at specific intervals.

2 – The terms and conditions for cancellation or amendment are set out in the terms and conditions of sale attached to each fare, where applicable.

3 – Bookings made with advance payment cannot be amended or cancelled. Any sums paid will not be refunded. Where this applies, it is stated in the terms and conditions for that fare.

4 – In the event of a curtailment of the stay, the full agreed price will be charged. In the case of a booking made with prepayment, no refund will be granted for this reason.

5 – The property’s description states the latest time by which guests must vacate their room. Failure to do so will result in an additional night’s charge.

9. Eviction

1 – In the event that, for reasons beyond its control, the establishment is unable to honour the booking, it will do its utmost to re-accommodate you, at its own expense, in a hotel and/or holiday accommodation of at least an equivalent standard situated nearby.

10. Force majeure

1 – Force majeure refers to any event beyond the control of the parties which is both unforeseeable and insurmountable and which prevents either the guest or the hotelier from fulfilling all or part of the obligations set out in the contract. Events usually recognised as force majeure or fortuitous events by the case law of the French courts and tribunals shall be deemed to constitute force majeure or fortuitous events.

2 – Neither party shall be held liable to the other party in the event of a failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the performance of the parties’ reciprocal obligations and that each party shall bear the costs arising therefrom.

11. Guarantees

1 – SAS RESIDENCE DE DIANE is liable for the guarantee of conformity of its services, in accordance with the conditions set out in Articles L. 212-1 et seq. of the Consumer Code.

2 – The customer is covered by any contractual guarantee that the service may offer.

12. Liability

1 – Photographs are not contractually binding. Whilst every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented provide as accurate a picture as possible of the accommodation services on offer, variations may occur, particularly due to changes in furnishings or any renovations. The customer may not make any claim on this basis, provided that such variations do not affect the essential characteristics of the service.

2 – SAS RESIDENCE DE DIANE shall not be held liable for the non-performance or improper performance of the booking in the event of force majeure, acts of third parties, acts of the customer or acts of its partners, such as the unavailability of the internet, inability to access the website, external intrusion, computer viruses or in the event of a prepayment not authorised by the cardholder’s bank.

3 – SAS RESIDENCE DE DIANE shall not be liable for any consequential damages arising out of or in connection with this agreement, including, but not limited to, loss of business, acts of third parties, acts of the customer or acts of its partners.

4 – Hyperlinks may lead to websites other than that of SAS RESIDENCE DE DIANE, which accepts no liability for the content of such websites or the services offered on them.

13. Stay in holiday accommodation

1 – In accordance with current regulations, guests will be asked to complete a police registration form on arrival at the holiday accommodation. To do so, guests will be asked to present proof of identity so that staff can check whether or not they are required to complete the police registration form.

2 – SAS RESIDENCE DE DIANE allows certain pets, provided they are kept on a lead or in a cage in the building’s communal areas. For hygiene reasons, pets are not permitted in the dining room.

3 – The guest agrees and undertakes to use the room with due care and attention. Furthermore, any behaviour contrary to public decency and public order will result in the hotelier asking the guest to leave the premises without any compensation and/or without any refund if payment has already been made. In the event that no payment has yet been made, the guest must settle the cost of the nights spent at the establishment before leaving.

4 – SAS RESIDENCE DE DIANE has a set of House Rules for guests. The guest agrees to and undertakes to comply with these rules. In the event of the guest’s failure to comply with any provision of the House Rules, the hotelier shall be obliged to ask the guest to leave the premises without any compensation and/or without any refund if payment has already been made.

5 – SAS RESIDENCE DE DIANE provides Wi-Fi access enabling guests to connect to the internet. The guest undertakes that the IT resources made available to them by the holiday residence shall not, under any circumstances, be used for the purposes of reproducing, representing, making available or communicating to the public works or items protected by copyright or neighbouring rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders as provided for in Books I and II of the Intellectual Property Code where such authorisation is required. Should the guest fail to comply with the aforementioned obligations, they may be charged with the offence of copyright infringement (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years’ imprisonment. The customer is also required to comply with the internet service provider’s security policy for the holiday accommodation, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.

6 – The arrival time and the time are shown on the homepage of the website https://residence-diane.fr/ and/or available on request from reception. Should you fail to vacate your room by the specified time, you will be charged for an additional night. Should you arrive before the rooms are ready, the management reserves the right to charge an additional fee.

Holiday accommodation:

We would like to draw your attention to the fact that letting accommodation in tourist residences does not fall within the scope of hoteliers’ liability. Consequently, SAS RESIDENCE DE DIANE cannot be held liable in the event of loss, theft or damage to personal belongings in establishments classified as holiday residences, whether in the apartments, communal areas or the car park.

14. Complaints

1 – Claims relating to non-performance or defective performance must, on pain of forfeiture, be brought to the attention of SAS RESIDENCE DE DIANE in writing within 24 hours of arrival (using the contact details for the head office of SAS RESIDENCE DE DIANE set out below) or directly to the holiday residence.

2 – If a prior attempt to resolve the dispute with SAS RESIDENCE DE DIANE, in writing, has proved unsuccessful, you may initiate mediation proceedings by referring the matter to the Paris Mediation and Arbitration Centre, whose contact details are as follows:

CMAP

39 Franklin Roosevelt Avenue

75008 Paris

[email protected]

15. Price

1 – The prices relating to the booking of services are shown before and at the time of booking.

2 – The prices shown are per room for the number of people and the date(s) selected.

3 – Prices are shown inclusive of VAT, in the local currency of the holiday accommodation, and are valid only for the period stated on the website.

4 – Unless otherwise stated, additional services (breakfast, half-board, full board, etc.) are not included in the price.

5 – The tourist tax (where applicable), as shown for each rate, is to be paid directly on site at the holiday accommodation.

6 – Prices include VAT at the rate applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown.

7 – Any changes to, or the introduction of, new statutory or regulatory taxes imposed by the relevant authorities will automatically be reflected in the prices quoted on the date of invoicing.

8 – SAS RESIDENCE DE DIANE will state the total amount of the order when confirming the customer’s booking.

16. Payment

1 – The customer must provide their bank details as a guarantee of the booking, unless special conditions or rates apply:

• By credit card or store card (Carte Bleue, Visa, Eurocard/Mastercard, American Express) by entering the card number directly in the field provided (secure entry), without spaces between the digits, along with the expiry date and the cardholder’s name, as part of a prepayment

2 – Payment is taken at the holiday accommodation during your stay, except in the case of special terms and conditions or rates, where payment is taken at the time of booking (pre-payment required for certain rates).

3 – In the event of a no-show (a booking that has not been cancelled – the guest does not turn up), the guest will be charged the cost of the first night on the credit card provided as a guarantee for the booking.

4 – SAS RESIDENCE DE DIANE has chosen the Miraï booking engine to secure its booking process. Miraï guarantees the secure transmission of customer data via the HTTPS protocol, in compliance with data protection regulations.

Mirai’s booking system is, in particular, PCI-DSS certified, an official standard confirming that the company complies with security standards for storing customer data.

The validity of the customer’s payment card is checked by Miraï and then by the holiday residence. The payment card may be declined for a number of reasons: the card has been stolen, it has been blocked, the spending limit has been reached, an input error, etc. In the event of a problem, the customer should contact both their bank and the holiday residence to confirm their booking and payment method.

5 – At the time of prepayment, the amount debited at the time of booking includes: the price of the accommodation, any taxes relating to the accommodation, the price of meals if breakfast is selected, and any taxes relating to meals (as mentioned in point 12.6.).

6 – For rates subject to online prepayment, the amount is debited at the time of booking.

17. Respect for privacy

We have implemented the charter setting out our privacy policy; the eight relevant articles are set out below.

You agree to the provisions of this policy, which forms an integral part of our general terms and conditions of sale.

1 – The information collected from and requested of the customer, referred to as «personal data», which enables the customer to be identified either directly (such as their surname and first name) or indirectly (such as their telephone number), email address and/or postal address, is necessary for processing their booking and will be shared with SAS RESIDENCE DE DIANE and its contractual partners, such as holiday accommodation providers. Should this information not be provided, SAS RESIDENCE DE DIANE will be unable to process the booking.

Therefore, before entering this information, we would ask you to read the articles below carefully, which explain our policy on the protection of our customers’ privacy.

We will retain your personal data for as long as is necessary for the purposes of data processing, in accordance with applicable law.

2 – The customer may write to SAS RESIDENCE DE DIANE, whose contact details are set out in the legal notice section, to exercise their rights of access and rectification in respect of information concerning them and processed by SAS RESIDENCE DE DIANE in accordance with the conditions laid down by the applicable law.

The customer has the right to object, free of charge, to their personal data being used for marketing purposes, in particular for commercial purposes.

3 – The customer is informed that all personal data collected will be subject to automated processing, for which SAS RESIDENCE DE DIANE is the data controller.

4 – The collection and processing of this data

a – Collection

The personal data we collect from our customers is as follows:

• Contact details: Surname, first name, email address, telephone number

• Credit card numbers

• Arrival and departure dates

• Your questions/comments

We are committed to never deliberately collecting sensitive information, such as racial or ethnic origins, religious beliefs, political opinions, trade union membership, data relating to your health and/or your sexual orientation.

When requesting personal banking details, such as credit card numbers, which are considered sensitive, you will be redirected to a secure website AND YOUR CONSENT WILL BE REQUIRED as a prerequisite.

Encryption technology (Secure Sockets Layer) secures your transactions. (Terms and conditions of our service provider MIRAI: https://reservation.mirai.com/MRE/MAgreement.do?idtokenprovider=100375809&language=fr )

b – Treatment

The processing of this personal data serves to fulfil our obligations towards the customer and to inform the customer of special offers and any new services created by SAS RESIDENCE DE DIANE.

The processing of this information is carried out in accordance with technical measures designed to protect your personal data, so as to prevent it from being damaged, accidentally lost, disclosed or accessed by unauthorised persons.

c – Why do we collect your personal data?

In the context of the hotel and holiday accommodation sector, in order to:

• Book your room and your stay

• Settle the bill for your room, your stay, and additional charges such as breakfast, tourist tax and other miscellaneous items….

• To handle any disputes and claims that may arise

• Take part in our satisfaction surveys

• Take part in our competitions and online games

• To receive our news and promotional offers

With the aim of:

• To fulfil your obligations as customers

• Prepare and maintain statutory accounting records

• Ensure that utility usage and access are properly managed during your stay at our holiday accommodation.

• To keep you informed about our special offers and the latest news about our establishment.

• Ensure you receive a detailed feedback report on your stay

• Ensure that unsubscriptions can be managed, taking into account the right to object,

• To ensure the safety of our customers present on the premises at any given time and, in the event of force majeure, to contact them directly.

• To measure quality and thereby improve our services

• To comply with the law and legislation

d – Who has access to your personal data:

We grant authorised staff at our hotels and holiday accommodation access to view your personal data within the context set out above, with the exception of sensitive data. Each member of staff has a username and password to access our booking and invoicing software.

In the event of force majeure, we may share your personal data (surname, first name, address and telephone number) with staff from medical services, the emergency services and, where necessary, the legal department.

We may pass on your details to the authorities if required to do so by law or as part of an investigation.

We may also pass on your personal data to credit card companies in the event of a dispute over payment, for all intents and purposes.

5 – Customers are informed, on each form used to collect personal data, as to whether the answers are mandatory or optional.

6 – The customer authorises SAS RESIDENCE DE DIANE to disclose their personal data to third parties, provided that such disclosure is consistent with the performance of the duties incumbent upon SAS RESIDENCE DE DIANE under these general terms and conditions.

7 – Cookies:

The website you are visiting uses trackers (cookies). This means that the website may access information already stored on your electronic communications device and store information on it.

We use these trackers to enable and facilitate navigation on the website, in particular by remembering your browsing preferences set during your session, and to compile anonymous visitor statistics.

You can opt out of the use of these trackers by adjusting your browser settings. These settings depend on the browser you use, but are generally straightforward: in principle, you can either enable private browsing or simply block or restrict the trackers (cookies) listed below. Here are links to the main guides on how to disable them:

• https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

• https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en

• http://www.apple.com/fr/privacy/use-of-cookies

• https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

Please note that trackers may have been stored on your device before you configured your browser: in this case, clear your browsing history, again using your browser settings.

You can also delete cookies at any time via the privacy settings in your web browser, although please note that this may restrict your use of the website.

As part of the implementation of online advertising programmes, third-party providers, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to gather information about your browsing behaviour and to display adverts on third-party websites based on your visits to our site.

Users can disable Google Analytics features for display advertising at any time via the Google Ads Preferences Manager (https://tools.google.com/dlpage/gaoptout?hl=fr)

The use of trackers is governed by Article 32(II) of Law No. 78-17 of 6 January 1978, which transposes Article 5(3) of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002, as amended by Directive 2009/136/EC.

8 – Access, amendment, right to object,

SAS RESIDENCE DE DIANE – 3 route de Saint-Simon – 31100 TOULOUSE – Tel: 05 34 36 75 36

In order to ensure confidentiality, we will need to verify your identity so that we can process your request and confirm that it is legitimate. You will be asked to provide a form of identification, such as an identity card or passport.

We are committed to processing your request as quickly as possible and in accordance with the relevant legislation.

        18. Evidence Convention

1 – The provision of the required bank details, together with acceptance of these terms and conditions and of the voucher or booking request, constitutes an electronic signature which, between the parties, has the same legal validity as a handwritten signature.

2 – The computerised records stored in the IT systems of SAS RESIDENCE DE DIANE shall be maintained under reasonable security conditions and shall be regarded as evidence of communications, orders and payments between the parties.

3 – The customer is informed that their IP address is recorded at the time of booking.

19. Governing law

1 – These general terms and conditions of sale are governed by French law.

2 – This applies to both substantive and procedural rules.

20. Entire Agreement

1 – These general terms and conditions, the terms and conditions of sale for the rate booked by the customer, and the booking voucher or booking request set out the full extent of the parties’ obligations.

2 – No general or specific terms and conditions provided by the customer shall form part of these general terms and conditions.

3 – In the event of any conflict between the booking voucher and the general terms and conditions, the provisions set out in the booking voucher shall be the only ones applicable to the obligation in question.

21. Changes to the general terms and conditions of sale

1 – These general terms and conditions of sale may be amended and/or supplemented at any time by SAS RESIDENCE DE DIANE. In such cases, the new version of the general terms and conditions of sale will be published online by SAS RESIDENCE DE DIANE. Once published online, the new version of the general terms and conditions of sale will automatically apply to all customers.

Please refer to the additional terms and conditions relating to each rate/room type; these are set out in the terms and conditions for the rate offered to you before you select the rate for your booking.